What happens if my contact details change?
What happens if my alarm is activated?
It depends on whether your alarm is monitored or not. For unmonitored systems, the alarm rings outside for 15 minutes and if no one attends to it, the strobe continues to flash until someone enters a valid code. If monitored, the keyholders are contacted and if the alarm is confirmed, then the police are also contacted.
What happens if there is a false alarm?
The person discovering the alarm needs to investigate to see if they can see the cause of the alarm. If they know the reason, they can call us and we will reset the alarm over the phone for no additional charge. If the cause is unknown or a faulty device, then the engineer will need to attend to investigate and repair the system.
Will I be charged by the police for any false alarms?
No, but if you have too many, they will refuse to attend and may ask you to modify the system to meet current standards, which will be at an additional cost.
What happens if there is a power cut?
The battery will support the alarm for at least 8 hours for existing systems and 12 hours for new systems. It will not activate, but if the system has an event log, it will note the time the mains failed and the time it came back on again.
Does the alarm need to be reset by a technician after activation?
Not if you know the reason for the alarm, and it is not due to a faulty component.
Who are keyholders and why do I need them?
Keyholders are people who have keys and the alarm code for your system. They are called in the event of alarm activation. You need at least 2 keyholders. They need to have their own transport and live relatively close by. Some people prefer to use a keyholding company who will attend on your behalf, for a fee.
What are the responsibilities of the keyholders?
To attend if required, knowing the layout of the premises and being able to check it’s secure. They must also ensure the system is set when they leave, or wait for the engineer to attend if the system cannot be reset
What happens if I go on holiday?
If you are a keyholder, you need to let us know who will be taking your place. You need to do this in good time (at least 3 working days’ notice) Email us at firstname.lastname@example.org.
Once my system has been installed, if I have a question, is there someone I can speak to?
Will the equipment I currently have on my phone line (e.g. fax, answering machine, modem, Star Service or personal computer) affect my security system?
Sometimes this can be an issue. The installing engineer will fit a filter, usually required if you have broadband, but the survey will normally determine any special requirements.
Will my pets set off the alarm?
Yes, unless you fit pet friendly sensors, or zone the alarm to switch off certain sensors in specific areas. You can upgrade standard sensors to be pet friendly ones.
What if there is a fault with my telephone line? What if someone cuts my phone line?
If you have a digital communicator, the fact that the line is cut, will be logged in the event log, but it will not notify anyone. Redcare and Redcare GSM are the only products we use, that will notify you of a line fault.
Why should I choose a monitored alarm system?
Most of our monitored customers choose monitoring systems because they want the peace of mind of knowing there is someone available 24/7 if something happens to the alarm. Bells-only systems cannot give you this level of reassurance. Sometimes insurers specify monitoring, and will often give you a discount if your alarm is monitored, so you need to check you are adequately covered if you only want a bells only system.
What happens if there is a problem with my alarm?
As long as you are on a maintenance contract, you can call us 24/7 and an engineer will contact you to discuss the problem. If necessary, he will visit your premises within 4 hours.
Can I add to my system in the future?
Yes, we design systems with future proofing features. Most systems either have spare zones or the facility to add more if required. We install quality systems that may cost a little more, but it means they can be adapted if necessary.
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