Understanding security

Frequently asked questions

Are you looking to install a new monitored alarm system for your home in Kent? APT Security offers efficient security systems at competitive prices for clients in Kent and across London.

Security Company Bromley

What happens if my contact details change?

Email us at info@aptsecurity.co.uk, quote your password and we will amend the details for you.

What happens if my alarm is activated?

It depends on whether your alarm is monitored or not. For unmonitored systems, the alarm rings outside for 15 minutes and if no one attends to it, the strobe continues to flash until someone enters a valid code. If monitored, the keyholders are contacted and if the alarm is confirmed, then the police are also contacted.

What happens if there is a false alarm?

The person discovering the alarm needs to investigate to see if they can see the cause of the alarm. If they know the reason, they can call us and we will reset the alarm over the phone for no additional charge. If the cause is unknown or a faulty device, then the engineer will need to attend to investigate and repair the system.

Will I be charged by the Police for any false alarms?

No, but if you have too many, they will refuse to attend and may ask you to modify the system to meet current standards, which will be at an additional cost.

What happens if there is a power cut?

The battery will support the alarm for at least 8 hours for existing systems and 12 hours for new systems. It will not activate, but if the system has an event log, it will note the time the mains failed and the time it came back on again.

Does the alarm need to be reset by a technician after activation?

Not if you know the reason for the alarm, and it is not due to a faulty component.

Who are keyholders and why do I need them?

Keyholders are people who have keys and the alarm code for your system. They are called in the event of alarm activation. You need at least 2 keyholders. They need to have their own transport and live relatively close by. Some people prefer to use a keyholding company who will attend on your behalf, for a fee.

What are the responsibilities of the keyholders?

To attend if required, knowing the layout of the premises and being able to check it’s secure. They must also ensure the system is set when they leave, or wait for the engineer to attend if the system cannot be reset

What happens if I go on holiday?

If you are a keyholder, you need to let us know who will be taking your place. You need to do this in good time (at least 3 working days’ notice) Email us at info@aptsecurity.co.uk.

Once my system has been installed, if I have questions, is there someone I can speak to?

Email us at info@aptsecurity.co.uk or call 020 8650 0933 and we will be happy to help.

Will the equipment I currently have on my phone line affect my security system?

Sometimes this can be an issue. The installing engineer will fit a filter, usually required if you have broadband, but the survey will normally determine any special requirements.

Will my pets set off the alarm?

Yes, unless you fit pet friendly sensors, or zone the alarm to switch off certain sensors in specific areas. You can upgrade standard sensors to be pet friendly ones.

Why should I choose a monitored alarm systems?

Most of our monitored customers choose monitoring systems because they want the peace of mind of knowing there is someone available 24/7 if something happens to the alarm. Bells-only systems cannot give you this level of reassurance. Sometimes insurers specify monitoring, and will often give you a discount if your alarm is monitored, so you need to check you are adequately covered if you only want a bells only system.

Can I add to my system in the future?

Yes, we design systems with future proofing features. Most systems either have spare zones or the facility to add more if required. We install quality systems that may cost a little more, but it means they can be adapted if necessary.

Not found an answer to your questions?

You can call us or email us at info@aptsecurity.co.uk. We are here to help.


Contact the team at APT security today

Want to partner with experts who understand local security challenges? Look no further! At APT Security, we specialise in providing top-notch security services to residents and businesses in Beckenham and across Kent.